Refund & Cancellation Policy

1. Nature of Our Products

AMISOFTWARES provides digital trading-analysis software, technical indicators, market scanners, charting tools, software activation, and associated technical support services.

Refund eligibility depends on product delivery, activation status, contractual terms, and applicable consumer protection laws.

2. Cancellation Before Activation

Customers may request cancellation before software activation or delivery of digital access.

• Cancellation requests should be submitted within 7 calendar days of purchase.
• Eligible requests made before activation and delivery qualify for a refund, subject to payment verification.
• Any applicable deductions must have been disclosed and agreed upon before purchase.

3. Cancellation After Activation

Once software access has been activated, login credentials have been delivered, or digital services have commenced, a refund may not be available solely due to a change of mind.

This does not affect legally required refunds or remedies for qualifying defects, non-delivery, misrepresentation, or other circumstances covered by applicable law.

4. Technical Problems or Service Issues

If customers experience installation, activation, or software functionality problems, they may contact our support team for assistance.

• Our team will review the reported issue.
• Reasonable technical assistance will be provided.
• Where the purchased software cannot be delivered or a qualifying defect cannot be resolved, an appropriate refund or other legally required remedy will be provided.

5. Subscription Cancellation & Renewal

Customers can request cancellation of future subscription renewals through official support channels.

Cancellation of an active subscription does not automatically result in a refund for the current billing period, unless otherwise agreed or required by law.

Automatic renewal conditions, if applicable, will be disclosed before purchase.

6. Refund Request Procedure

To request a refund or cancellation, please contact our customer support team.

• Customer name and registered contact details
• Software package or subscription name
• Purchase date
• Transaction ID or payment receipt
• Reason for the refund request
• Description of any technical issue, if applicable

We aim to acknowledge requests within 48 business hours and communicate a decision within 7 business days after receiving the required information.

7. Refund Processing Time

Approved refunds will normally be initiated within 7–10 business days following approval.

Refunds will generally be issued to the original payment method, wherever possible. The time required for the funds to appear depends on the customer's bank or payment service provider.

8. Refund Restrictions

Refund requests may be declined where the purchased service has been properly delivered, the request does not meet the disclosed cancellation conditions, and no statutory refund entitlement applies.

Suspected misuse or unauthorized licence sharing may be investigated, but will not automatically exclude statutory consumer rights.

9. Consumer Protection Rights

Nothing in this policy limits the rights available to consumers under the Consumer Protection Act, 2019, or other applicable laws in India.

Where applicable law provides additional rights or remedies, those requirements will prevail over conflicting provisions of this policy.

10. Policy Updates

AMISOFTWARES may update this policy to reflect changes in its services, operations, or applicable legal requirements.

The policy communicated at the time of purchase will generally apply to that purchase, unless a change is required by law.